It might be not the right place but hell, I want to just vent it out.
Here is the thing. I created lots of topics and made a lot of comments in 1Password forums (application made by AgileBits) but I realized that none of my comments and posts were published to public. It was purely chance. I was surfing the web in my phone without any logins, and there I saw. My topics and posts were not shown in the forums. I thought it might be a mistake, maybe a bug, so I created a forum topic. Well, no response to that. Then I created a ticket to the support team.
âWhy are my comments and topics are not visible to others? I found it by chance. If you donât like my comments and posts, please say so, and end my membership, give a full refund and I will use other services which are not censoring their users.â
Those were my exact words.
And their response was
âThank you for getting back to us.
As requested, Iâve refunded your recent payment and have cancelled your membership. Hereâs what happens now:
⢠Your 1Password account is frozen meaning you can reactivate it at any time.
⢠Youâll receive the refund within 10 business days.
If you have any questions about 1Password, feel free to email us in the future.â.
Now, even my Reddit posts are blocked.
This is not a whine post. I wanted to everyone be aware of how a major competitor company treats to their customers.
I received a full refund from 1Password. This proves that they donât care about their customers and their right of freedom of speech.
Impressive customer service. Sounds like they did exactly what you asked them to do. Most companies I have dealt with would not refund an unhappy customer. I think this shows that they care about their customers.
The purpose of 1Passwordâs forum is to support their customers and promote their products. It is not a town hall meeting, you do not have the right of free speech. If what youâre saying is not helpful to 1Password or their customers then they have the right to suppress it. I have noticed this happen on other support forums, but 1Password does seem keener than most at keeping it on topic.
Most of my posts were about product bug and improvement suggestions.
Some example posts and comments
âIt looks like 1P v8 is not compatible with below nvidia setting. It was set to High Quality and when I switched it back to Quality 1P screen turned to normal.â
I have Intune iOS App Protection policies active and I want to include 1Password into protected app list but I donât know how. I added âcustom appâ and selected âcom.agilebits.onepassword-iosâ as bundle ID but it didnât work. My aim is to copy paste contents from protected apps like MS Office in my iOS devices.
How can I achieve that?
For some reason AgileBits team doesnât trust TPM chip and Windows, but they trust Apple products.
That is just bad design. Why would anyone hide it there?
1Password is insufferable especially lately. They really donât listen to their customers, if you want a new feature they say âgreat idea Iâll add it to our listâ and nothing ever comes. 1Password as a whole has the attitude that they know better and will smile with a smug face when they say it. After they got the funding it seems to only have gotten worse and Iâm so glad I left them.
After they got the funding it seems to only have gotten worse
Funding for what?
I first encountered problems with 1P, which they never resolved, when the 1P Mini wouldnât load on my 2011 MacBook Pro. They kept telling me to send them the diagnostics report, but after about a dozen of those, it got a bit lame!
Then a couple of years ago, I had a whinge at them on their forums after I had bought their product and then they wanted me to buy it again, I think for a small update to their desktop programme. I canât remember what excuse they came up with, but basically told me that no company offered updates for free. I responded with, âApple does.â
That seemed to really upset them. But I donât understand why. Unless it was that they were caught out lying.
They are no longer listening to their customers. When someone gives feedback they say, âwe will forward it to the development teamâ and that is all. There is no open communication, no roadmap, no status report, nothing at all. Customers donât have a clue what is going on in the background. Their latest v8 is turned out to be very bad, and they lied to their customers. (Here is the tweet from their devs). People are complaining in their forums and in Reddit but they are either giving generic answers or ignoring them. There is also a very big possibility that many negative topics were censored, like mine.
Just for the edification of all: âFreedom of Speechâ to the degree that it exists derives from the First Ammendmant to the constitution. That ammendment does a lot, but it part it limits congressâ ability to pass laws that limit speech. So the government canât limit your speech (for the most part). But Safeway can. Walmart can. Twitter can. And 1Password can.
They may have treated customers poorly, I wonât pass judgement here. But theyâre within their rights to do so.
Gonna update this topic. It has been many months and still they didnât change their behavior. I tried to create a topic (not complaint, just feedback about their browser extension has large fonts) but it is not visible to others. I wrote it in their Reddit, and it is blocked by mods. I asked mod team and they are totally ignoring me. I also sent an email to their support regarding their reasoning for blocking my posts, but they replied with âOur policy is to not comment on the specifics of our anti-spam and moderation within the public forumâ