Why do passwords in shared collection not show for another user?

Ask the Community Password Manager
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1

I’m a Family plan subscriber and put some passwords in the Family organization vault, in a shared collection. I’ve set access for the shared collection for two of us to have edit access. When my partner went to the web site, they didn’t see the shared collection. After about 5 minutes for the system to update, the shared collection became visible, but no passwords were visible in the collection.

When I log into the web interface, those passwords show up as being in the family vault and show up under the shared collection. Do I need to do something different to share individual passwords?

2

Hi @BPill, welcome to community! :wave:

Organization items (such as those stored in your Family organization) automatically sync every 30 minutes. If you need access to them sooner, you can trigger a manual sync in any app that doesn’t show the current information.

I hope that helps, but do let us know if you’re still experiencing any issues. :+1: