Why am am prompted for master password ever time I click login Item

When I click my event to log onto FedEx.com, I am prompted for my master password all the time. The re-prompt option is turned off for this event.

Welcome, @Armeca!

I would do 2 things to troubleshoot:

  • Make sure your extension is the latest version (1.55)
  • Perform a manual vault sync

If for some reason that doesn’t work, you may want to try and remove/reinstall the extension, but the above steps should take care of it :slight_smile:

The sames applies in Android with every item and it’s very annyoing:

Strange it’s only occurring for that site. Is it just showing the password box or do you see the username also above it? If you see both, it looks like it logged you out. Look for the timeout setting and make sure it’s set to lock and not logout.

If that’s not it, try setting a PIN to unlock and see if it still prompt for the password just to rule things out.

What do you mean by check latest extension?
How do I do that.

I set up a PIN to open the BW app but when I use BW to launch an app (ex fedex) it still is asking me to enter my master password each time.

I’ve tried other apps too. They are all asking for master PW.

@Armeca I just wanted to make sure an outdated extension/app weren’t causing the issue.

If it’s just happening for one site, I’d make sure that you don’t have ‘Master Password Re-prompt’ enabled:

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