Hello @Kairion and welcome to the community,
I will say that I agree with this sentiment in any regards, for Bitwarden or any company/product you are using.
Only the individual can ensure proper ownership of their data. Between any number of catastrophes, disaster planning and having multiple backups are critical for sensitive and important information.
Thankfully Bitwarden believes your data is your data and makes the process to export your vault fairly easy, as well as many wonderful community scripts to automate the process as well.
(I have used many corporate software which you quickly learn will have “Vendor lock-in” where it becomes very easy to get your data in, but very difficult to get your data back out)
I truly hope this experience does not sour your opinion and you will continue to give the team the chance to assist.
Hopefully your issue can come to a resolution, and I would also always welcome you to reach out to the community here for any questions you may have as well. 