[Solved] Lost my premium despite a paid invoice

Might as well post here while I wait for support.

Has anyone else experienced that they lost their premium membership despite having automatic billing enabled - with a successful payment going through?

Was solved by support, very quickly as well.

Did they give you an explanation ?

“It appears that there was an issue with your profile ​in our billing system.” - That’s all I got. But 20 minutes from I contacted via the form on bitwarden.com till I got the answer, that’s impressive.

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Glad you got it sorted :+1:t2: