Send email to admins for Device Approval Request

Any updates on these features? Either the automated device approvals or other ways that users can self-approve? Seems the last dates communicated were to be sometime in May/June.

We’re just getting through our onboarding with Enterprise and we’d love to use Trusted Devices for SSO (don’t really understand a use case for SSO without Trusted Devices), but the device approvals are a major user experience roadblock for us. Trying to figure out the best work around for our users, but would love it if there’s news on a better way that’s either already available or coming soon.

So, it looks like your userbase has been awaiting a response on this matter for an entire year, and now my organization has found itself in a similar position. We’re using SSO to provide security to our access controls and disallowing a master password to our team members, to both simplify the login process and make administration sane. As such we get device approval requests when an employee attempts to set up their account on an unrecognized system. In some cases there will be multiple devices any user needs to use, and unless they specifically tell us, we may not even be aware that this is happening. That brings me to my question… why is there not an option that we can toggle for notifications of device approvals requests? Just make it an option, please. Better yet, a scheduled digest that goes out when the number of device approvals is greater than 0, either when the 1 week expiry is near or on a specific date (IE Tuesday.) This is not an unreasonable request, and it seems as if the plans and work have (at least from the customer perspective) stalled or stopped.

Thank you for your time and insight here.

–AB

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Hi,

one of our users logged in from a new device and I was surprised to (as an owner -or admin- of the organization, I guess) receive this email:

This seems to be exactly what was requested in this FR (I didn’t see any announcement of these new notifications).

I, for one, welcome them very much. But: are they configurable? (meaning: is there any way to set up who receives them and who does not?).

Thanks.

There is this notification in the current Release Notes 2025.2.1:

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I’d also like to see a configuration option but can’t find anything. We implemented this with CLI already to our IT-Support Mailbox. A “Turn off” would be nice or even better "Send to: ".

In which case, you probably ought to open a new feature request. Feature requests are supposed to be one thing per topic and get closed when the OP post is implemented.

This one seems like it has been solved.

Closing as implemented as requested in the original post