Hi, I am new to this community, so I apologize if I make any mistakes.
Anyway, I had to delete my old Bitwarden account because I lost access to it. I stupidly deleted the recovery codes from my Bitwarden authenticator, and since you need to be logged in to Bitwarden to scan the QR Code to get a new one, well… . I also couldn’t use my one-time recovery code to turn off 2FA because I already used it. Anyway, I explained my problem to Bitwarden, and they apologized and said they would transfer over my premium subscription from my old Bitwarden account to my new one. Once my new account was created, I let them know but so far have gotten no response from them. I later contacted them again asking how long it usually takes; still no response. I just don’t want to start up a new premium subscription thinking that my old one was canceled and then start having to pay twice as much once my old premium subscription transfers over. So, does anybody have any suggestions?
Unfortunately, the advice for this type of situation is to contact support, which you have evidently already done. I’m tagging Bitwarden staff @dwbit & @eck in the hopes that one of them can look into this.
It may help if you provide a timeline of when you originally contacted Bitwarden Support about your problem, and when you followed up after setting up your new account. Does your new account have the same username (email address) as the old account, and is this the same email address that you used each time that you contacted Support?
@Bryan_Tremblay I looked at your ticket and as of roughly 7 hours ago, someone responded and said everything should be good. If not, your best course of action is to respond directly in the ticket.
Thank you for the response. Kirsty, who works for the Accounts Receivable department at Bitwarden, emailed me at around 1:33 AM today telling me that my premium subscription from my old deleted Bitwarden account had been successfully transferred over to my new one, so everything should be fine now. The only thing I had to do apart from resetting all my various passwords on my accounts was that I had to restart my premium subscription because it was pending cancelation.
. I also couldn’t use my one-time recovery code to turn off 2FA because I already used it. Anyway, I explained my problem to Bitwarden, and they apologized and said they would transfer over my premium subscription from my old Bitwarden account to my new one. Once my new account was created, I let them know but so far have gotten no response from them. I later contacted them again asking how long it usually takes; still no response. I just don’t want to start up a new premium subscription thinking that my old one was canceled and then start having to pay twice as much once my old premium subscription transfers over. So, does anybody have any suggestions?