Organisation after license renew suspended with no access

Hi, i’m running a selfhostet vault and bought a license a few days ago after using the free version a couple of month. I created an organisation and moved all items to that. Today i got a message, that the license is expired and another email about the payment. The organsisation in my vault is suspended with no access. So I renewed the license-file and expected, that i have now access again to my organisation. But the org is still suspended and a second org with the same name but no items exists now in my vault. So i can not access my passwords.

So wtf? Why do i have no access to my passwords after renewing my license?

@rnick Welcome to the forum!

This sounds like an issue that can only be resolved by contacting Customer Support.

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