On my new mobile I get "An error has occurred" although all settings are correct

Ask the Community Password Manager
,
1

Hi all,

I have a strange issue. I changed my iPhone with the latest version (iOS 18). I downloaded Bitwarden and set it up exactly with the same settings as on my iPad (which is perfectly running with Bitwarden).

To doublecheck I used another iPhone with iOS 17, set it up and also on this device I get the error message.

I´m 100% sure all my credentials are correct! It works on my old iPhone, on my iPad and also via Web access (from inside and outside).

2 Factor Auth was disabled for testing purposes but didn’t change anything.

Here is how Bitwarden is set up:

  • Bitwarden is set to “self hosted”
  • Vaultwarden is running on Portainer
  • Portainer is running on my Qnap
  • Gateway and SSL is managed by Nginx, also running on Portainer
  • Bitwarden version on my mobiles: 2024.9.1 (1092)

This all doesn´t make sense to me. If anyone has an idea that would be highly appreciated.

Many thanks

1 Like
2

I am also having this issue. Still on iOS 17, but I noticed the app was auto-updated with the new UI. I run a self-hosted Vaultwarden instance in docker. This works with web and the previous version of Bitwarden for iOS.

3

@Dirk1 @alantan Hi!

You both need to update your server version.

PS: Additionally maybe after that, log out on the mobile app, deinstall and reinstall could help also.

4

D’oh. Thanks @Nail1684! I was on Vaultwarden server version 1.30.1. Upgrading to 1.32.0 resolved the issue.

5

That was it. Just click in your Vaultwarden container “recreate” and “re-pull image” and you are done. Now it´s working again. Thank you !!!

6

Can you explain how to do this?

I’m using ipad OS18 and I’m running into the same error… My iphone on 17.7 doesn’t have this problem.

Thank you!

7

For me it only happened on devices where Bitwarden wasn´t installed before. On running devices all was fine. But with the new iPhone the issue occurred.

Are you running Vaultwarden on a Portainer? If so check that all data where your credentials are stored are not stored in Portainer. When updating Vaultwarden to the latest version, this data is gone as well.

8

Vaultwarden is not a Bitwarden product, so there are naturally going to be compatibility issues between the Vaultwarden server and the official Bitwarden client apps from time to time. For users who are self-hosting with Vaultwarden, your best bet is to turn to the Vaultwarden community for support:

1 Like