Not receiving any verification emails

Hi all, I just started with a new organization and last week I was added to their Bitwarden account so that I could get access to all of the outgoing staff member’s accounts. Everything seemed to work fine then, but now that I’m back in the office after the weekend I cannot log in - it keeps saying that that it is sending me a verification email that never arrives. This happens no matter which version I try to log in with (desktop or on my phone). I couldn’t even receive the verfication email in order to make an account on this forum, and had to use my personal gmail instead (which worked fine).

Searching for trouble shooting ideas has shown me that this is an issue others have been facing for a while, but I don’t see any recent updates lately with a fix - any news on this?

I am using outlook for Bitwarden, and no the emails are not going to my spam. I also asked our admin to see if they were going to quarentine, and there was nothing there. I receive no errors saying that my email or password is incorrect. It just sits there as if its working, but no emails ever arrive.

Hello @KPassey and welcome to the forum!

What do you mean with “back in the office”? Do you have another (personal) device that still has access to your vault? If that is the case, you can simply add a different Two-Step Login Method that is then used instead of the e-mail verification.

If you do not have a second device, then your best chance is to contact Bitwarden Support and ask them to disable New Device Login Protection (NDLP) temporarily. Then, after logging in, add a Two-Step Login Method that replaces NDLP.

Most likely the e-mails are directly rejected before they reach your inbox.

“Back in the office” as in - I was off for the weekend and when I returned to the office it was no longer working.

And no, I have no device that has access - as I said I am having the same issue on my desktop as well as my phone.

I have contacted bitwarden directly but never heard back, I assume because these emails are also not coming through.

Yes - I assume they are rejected before they even reach my inbox. That is what I am asking about - I have no idea how I could possibly fix this on my end.

You can try to contact support using your Gmail address.

Please have a look a the topic Emails not being sent to Microsoft Outlook email accounts since it describes the same issue.

@KPassey What browser are you using? Another user has reported that verification emails were not being sent when they were using a Brave browser for Bitwarden logins. Perhaps you can try using a different browser.

To help us help you further, could you please clarify the following:

What does this mean? It is not permitted for Bitwarden account logins to be used by more than one person, and Bitwarden has no mechanism for a person to be “added to” a Bitwarden “account” belonging to someone else.

Did you mean that the organization you work for has a paid subscription to one of Bitwarden’s organization plans (e.g., a Teams Plan or an Enterprise Plan), and that you were added as a member of that organization plan? In particular, could you clarify whether you have your own, personal Bitwarden account, using your email address as the login username, and an account master password known only to you?

So you are now completely blocked from accessing the Bitwarden account that you were using last week, is that accurate?

In addition to the above information, it would be helpful if you could answer the following question (if you know the answer): Did the Bitwarden account you were using have any kind of 2FA requirement for logging in (e.g., two-step login using an authenticator app, passkey, etc.)?

I am using google chrome.

Yes I was added as an admin to the organization’s plan - forgive me if I don’t know the exact language you all use here for Bitwarden.

No I do not have a personal bitwarden account, just the one that belongs to my organization. I am only try to access one for an organization which I am new to. As far as I am aware, my master password for my organization is only known to me, and other members of the account have their own.

Yes, last week I was added to the account and everything worked fine - I come back into work Monday morning and it no longer works. I don’t think 2FA was set up at the time. I have the authenticator app on my phone, but nothing it is going there either.

Yes - I read through that already but there is no solution to the issue there. Thanks.

Let’s try to use Bitwarden’s terminology, to minimize miscommunication. You seem to be using the word “account” in a way that actually means subscription plan. In Bitwarden, an account is something your log in to, using your own email address, and your own master password. No one can join, be added to, or share a Bitwarden account.

However, Bitwarden offers multi-user subscription plans for organizations (e.g., families or companies), which allow multiple users to add their individual Bitwarden accounts to a common organization plan. This makes it possible for these users to create and use shared vault items, which belong to the organization and are stored in the organization’s vault.

 

By “personal”, I meant individual. The way that Bitwarden organization plans work is that each user has an individual Bitwarden account, with credentials (email address and master password) unique to that individual, and not used by anybody else. Users are then allowed to join the organization plan, giving them full or partial access to the organization vault, which contains shared items. However, while logged in to your individual account, you also have access to an individual vault (labeled “My Vault”), which contains items that are not shared with any other organization members.

To access the organization vault, you would first log in to your individual Bitwarden account. So, what I am trying to determine is whether you have your own individual Bitwarden account, that you log in to with your own email address as the username. When you were accessing Bitwarden last week, is that what you did (logged in to your account by typing in your email address and your master password)?

Do you recall anything about how you were “added” to the organization plan? Normally, you would create an individual Bitwarden account for yourself (a process that includes verification of your email address, by clicking a link in an email notification), followed by a multi-step process in which you are invited to join the organization plan, and your membership is confirmed after you accept the invitation (a process that involves you clicking a link in an invitation email). So my questions are: does any of this sound familiar, and if so, did you in fact receive the email notifications that were part of the initial sign-up and on-boarding processes?

@KPassey Welcome to the forum!

Just to double check – when you try to log in now… the “request” you see – does it look like this (option 1):

… or does it look like this (option 2):

(the exact wording is more important here than the design)

And the organization you are a part of – are they self-hosting their Bitwarden server, or are you connecting to the BW cloud server (US/.com or EU/.eu)?