Hi @go12
Is the [coming soon] feature mentioned in collection management news letter (21FEB) going to solve this issue?
Currently the documentation page does not indicate so: Collection management | Bitwarden Help Center
Hi all - this is in the roadmap noted as client collection management and client collection permissions. Collection permissions has been an ongoing project and this is the final piece! Will update this thread as the team gets closer, which is tentatively in the May timeframe.
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May came and went. I just tested restricting MSP access to client org collections and it still seems that MSP admin has full access to those. Any updates?
Hi @raimo_h! It’s Priya from the product team. Thanks for following up on the update to restrict MSP access to client organization items. We are in the final stages and targeting August for this release. I’ll update this thread once it’s available!
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As an MSP owner, I have been watching this thread carefully for over two years. Thank you for the updates! I noticed in the 2024.7.3 release notes it says:
This release includes:
…
Provider Portal
Limiting provider access to vault items: For added security and privacy for clients, provider users may no longer directly view, manage, or create items in client organizations’ vaults. Provider users may, however, import vault data directly to client organizations.
This sounds like it’s exactly what we need. Does that refer to the feature request on this thread? Is it finally done?! 
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Yes, I’m excited to share that the update which restricts MSP access to client organization items is now available! Thank you for your continuous support!
How are MSP supposed to now access the Customer organization items?
booking lots of licenses for each technician for each customer is not an option.
taking customer data into the own vault ist also no option, this “feature” u just implemented should be made optional if wanted/needed.
at the moment we cannot use bitwarden anymore, because of this bad communicated change
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While I think that having this as an option was a good idea, I think the implementation is terrible. Many MSPs such as ours actually sold bitwarden cloud to our customers as a managed solution, specifically, we sold them the idea that we can manage their passwords ourselves from a single pane of glass, without us even needing to sign into a different portal.
With the introduction of this change, the entire reason that we are using bitwarden in the first place has evaporated over night.
Had this change been a setting that the customer can enable, or which, similar to in microsoft 365, we can send an invitation that they accept, I would have been all for it. But as it stands now, we’re looking at other options after 5+ years of working with bitwarden.
Hi all - To provider further context on the update, Bitwarden providers and provider clients have specifically requested this feature as it aligns with best practices for providers and organizations alike. Bitwarden has shared details about this change in recent emails, in our MSP-specific newsletter, with an in-product banner, and in other communications over the past several months.
If client item access is required for your provider business, it will be necessary to purchase an additional license within the client organization. If you need immediate access, please contact our support team at Bitwarden Help (Help Center | Bitwarden), and a seat can be temporarily added to your subscription to help with this change.