Missing Collections

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1

Hi BW community. Newbie user here. I am confused about accessing collections and hoping someone can please help.

You’ll see in the attached SCREENSHOT 1 (on the left) that within the Organization in question, we created a bunch of Collections (Financial, Forums, Freelancers, Logistics, Misc., MSFT, Phone, etc…)

Yet when I look in the Vault screen for that organization (See SCREENSHOT 2 on the right of the attached image), you notice that only 3 of the dozen Collections we had created are appearing. The same folders are also missing from the browser app extension.

Why won’t all our Collections show? PLease advise. Thanks in advance!

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2

Hey @newdude are both of those screenshots from your view and are you the admin/owner? Or is one of the screenshots from the other user? If they are both from your view, please contact the support team with details.

3

Yes. THey are both me and I am an admin.

4

Thanks for confirmation, be sure to connect with the support team link above for further assistance.

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