Hi, I’m trying to log in but suddenly I find that the master password is not working, and I know its 100% correct because I’ve wrote it and got it printed out to have it physically, so there is no mistakes. I’ve been using that password to log in ever since Ive started using bitwarden, every now and then it asks me for the password and no problems, except today when im using my browser as always, I type the password, and it is not working. I’ve checked every single letter and character, its completely correct.
I’ve been reading and I’ve seen some people with the same problem saying that they waited for some days and then it worked. I just got the problem so I havent waited that long but I’ll update later and see what happens. Its still super weird and Im afraid that its not gonna work for me. I only use the chrome extension.
@A_device_1 Welcome to the forum!
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Did you choose the correct server region? There is a server selector to change between US/.com ↔ EU/.eu server regions – or self-hosted server details – and given you have BW cloud account, it only exists on either the US or the EU server region. (so, login only works on the server region your BW account was created on)
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Did you check if you chose the correct email address? Did you use another email address for your BW account? Did you change the email address some time ago? If it would be the correct email address, are there any typos?
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You could also try to delete your browser cache and/or try to log in to the web vault in private/incognito browser window.
If that all doesn’t help, have a look here for more things you could try and consider (but, as already written there, you if you’re still logged in in at least one BW app, try to stay logged in there, disconnect internet and try to backup your data – if necessary: manually and one by one): [Guide] "I can't login" - Some tips for login problems/issues
- Yes, its “.com”
- Yes its the same email
- Tried deleting cache and also logging in the website (“.com” as well) and didn’t work
I guess the only thing left to do is waiting a couple days like some other people pointed out, its just so weird
What is the exact wording of the error message?
Also, you should contact Customer Support a.s.a.p., have them check if your stored master password hash has changed recently (i.e., since the last time that you successfully used your password), or if there is any evidence of server-side corruption in your account. If the problem was caused by Bitwarden, then they should be able to restore a database backup from the past 7 days (which would solve the problem if the corruption occurred less than 7 days ago.
If the error message indicates the cause was some kind of connectivity issue, then maybe yes. If you’re straight up seeing a message about the password being wrong, then waiting is not going to help (and may eliminate any chance of recovering your account from a backup).
Where did you see claims about the problem being intermittent (i.e., password worked again after waiting)?
Yeah I just sent a email to CS, and the answer was generic AI, no help at all, i asked those things you said and didnt recieve an answer for any of them.
Regarding the other stuff, before posting when I was looking up the problem I’ve seen in a couple of threads here and in reddit people with the same issue, in some of them they said that nothing helped and that they just waited some days and worked again
I have a very similar problem, today, my firefox bitwarden extension started telling me my master password is wrong, but I’m selfhosted and I can login fine on the web interface(so I know the password is correct) and I installed the extension for chrome to test and that one works fine as well.
It’s very weird.
Yeah, I ended up deleting my account and started over, lost some stuff but alright, just hope it doesnt happen again
If you’re a Vaultwarden user, then this is likely due to incompatibilities between their server software (which is not a Bitwarden product) and the Bitwarden browser extension client (which is only guaranteed to be compatible with official Bitwarden server software, and then only if the server version and the browser extension version have release dates within 2 months of each other). You would need to take that up with them.
We actually encountered this issue as well on our self-hosted version. It was solved by updating the server. There was seemingly some variable in the browser extension related to the unlocking of the vault. If we signed out and back in it would work, but specifically the unlocking would say incorrect password. When comparing systems, it seems that the ones that worked were systems that came from an older version of the Bitwarden Extension that I guess carried over some variable that wasn’t in the more recent versions. But as I said, updatiing the server resolved it. Hope that helps anyone else running in to this issue, as it seems you solved it by deleting and recreating your account.
If you’re using the official Bitwarden server software, then the server version and the client (e.g., browser extension) versions must be within 2 months of each other to ensure compatibility. If you’re using unofficial third-party server software, then all bets are off, although updating the server may sometimes help (if the third party has recently implemented a fix for the incompatibility issue that was encountered).