Logins missing - NOT found anywhere including in Unassigned

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1

For the past week or so I have been struggling with a complete loss of about 75-80% of my logins and passwords. The changes that have been mentioned earlier in this forum appear to be the reason for this. When I contacted Bitwarden support, I got the usual ‘Login Missing - Found in Unassigned’ explanation. But I can clearly see that I am missing a whole host of my logins. Help!

I am at my wits end. I had moved from Lastpass to Bitwarden because Lastpass had been bought by a Pvt Equity firm - and expected to see them bleeding it to death. Little did I know that Botwarden would implement such drastic changes WITHOUT any hopes of a recovery!

This should be a warning to EVERYONE. Make periodic exports of your Bitwarden Valut(s) - otherwise you will face an indefinite time of irrecoverable accounts etc.

A severely disappointed PAYING subscriber.

IndianRediff

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This is certainly not typical. I believe something went haywire someplace. I’ve been using BW for several years now with nothing like this observed.

When you exported from LP do you still have that export file?

3

Thanks for reminding me - I searched my local NAS and found that backup/export - from 2021. So I have about 3 years of information missing in my Vault :frowning:

4

Almost as soon as I responded to a different thread (to a Bitwarden support staff) regarding my issue, Sam responded to me and had me export my entire organization in CSV format.

And lo and behold! The missing logins and notes were present there. I will now be following their email steps to retrieve my vault information.

IR

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