Login to us-server works fine, Chrome-plugin not. Why?

I got an error "username or password are incorrect, when i want to login on the eu-Server. The same on the Chrome-Plugin.

The login to the us-server works fine - with the same username+password (with copy+paste ;-)).

Any ideas?

Hi @ingoknito and welcome to the community :tada:

The reason for the error message, is because your account only exists in the region it was created. In your case US.

Taken from Server Geographies | Bitwarden Help Center :

Bitwarden data regions are separate, and your account or organization only exists in the region where it was first created.

Kind regards,
Daniel

That makes sense. Thanks for that!

But why doesn’t the access work in the Chrome plugin?

When I select ‘eu’, I get the error message “Username/password is incorrect”. Typo excluded.

Any idea?

Hi @ingoknito,

you will have to select the same region (US in your case) on the login screen on all clients.

As mentioned before, your account is only available in the region you created it.

I have selected that.

Login via browser works, login via plug-in does not.
Same region, same identifiers.

I’m having the exact same problem, login via web page works great, login on Chrome plugin does not. Says wrong username/password, I even tried both EU and US just to make sure.