Our family have been longtime customers of Bitwarden premium, but it’s a long time since I needed any help in this forum.
I just installed the Play Store version of Bitwarden 2026.3.0 (21345) on an Android 14 tablet. It will not recognize my valid Email address and/or master password.
“An error has occurred. Username or password is incorrect. Try again. Okay”
I sent a support ticket, but Cetonia, sent a coookie-cutter lost password screed without properly reading my support request.
I have no problem logging into our mobile phones and desktops, so there is no issue with the credentials. Even still, I did a “get a master password hint” thinking it would detect it is a new device and send me a verification code, even though my password is correct. It did not even send the hint to me, nor was it quarantined on my mail server, which I control.
Have you introduced some security measure where I need to registeri the new device, so it can log in?
Please tell me how to log into Bitwarden app on Android 14 tablet.
Hm. As a long-time-user, I would guess your BW account is on the (original) US/.com cloud – and the apps default to it… If you ever moved the region to the BW EU/.eu cloud, or are not sure at the moment, then first try to switch to the EU server region.
The tablet is on wifi, I guess? VPN? – If you can, try to change the network and try it with/without VPN.
Well, if you never set up 2FA for your BW account, then the answer is: Yes. But that should only come into play, after you successfully entered your username and master password, so that can’t be your (current) issue.
I recall it was always with .com even though I am located in Guadeloupe, which is in the Caribbean but technically my fiber optic connection traces to Orange mainland France. That has never been an issue before, and I have other PCs and mobiles connected here on wireless. I don’t even know how to check whether the region is connected to US or EU server.
When I say log in, I should saying unlock with master password.
2FA is enabled because each time I unlocak Bitwarden it emails a verfication code which I enter. The problem here is when I try to unlock Bitwarden on the tablet, it does not send an email
Yes, the tablet is on wifi.
Yes, the apps are all up to date.
So, a bigger question: why don’t I get a verfication code to my email?
I have Bitwarden as a Flatpak on Debian, on Windows 11, on my wife’s android 14 phone as well as my Android 15 mobile. They all work perfectly.As well, I use the BW Chrome extension on Debian and my wife uses BW on her Windows 11 PC through both the Chrome extension and the app.
I will take a look at the guide, but I don’t know what else to tell you, except I enabled Flight Recoder, so how do I access that log file and what do I do with it?
In the Flight Recorder, there should be a link to “share” with BW support. Otherwise I think you could also download the files and e.g. when BW support answers you per email, you could attach the Flight Recorder files to your response email.