Hello all,
I did a quick search and did not find the answer to this question.
I’ve gone through every tab and tried different things.
Here is the problem:
I started a business account, and I obviously have a personal account.
For some reason, my assistant (admin) cannot access the passwords I add to the business account no matter how many times I redo the save to vault option, with or without adding to a collection or a folder. No matter what I do, she can’t access the passwords.
I don’t know if she is not getting access due to a glitch or what, and support has been less than helpful, only sending three links to information in the library to review, but it doesn’t apply to our situation because I follow those steps and the outcome is still the same.
I wish they offered a personal line to call a support team to do a screenshare and diagnose the problem instead of me scratching my head trying to figure out a system I’ve never used that isn’t doing what it is supposed to be doing.
The admin is added to the business, she has access to edit items, but when I try to add her to collections, none of my business account collections show up so she isn’t seeing anything, I have no idea why she can’t see the passwords I add to the business account when she has permissions to do so.
She isn’t added to my personal account because I am purposely choosing the business account to add her.
I haven’t deleted her admin account and restarted it because I don’t want to go through the process of doing that if it doesn’t equate to an outcome.
Please advise what we can do about this if it isn’t giving the option to allow her access for some reason.