Hi, Bitwarden
Last week (March 9th) I have send request through your web form Get in Touch | Bitwarden
No reaction.
I have send new request today. again no reaction. We are not getting any confirmation mails from Bitwarden. Spam folder is empty
We are using Enterprise version of your product.
How to get your tech help?
This customer experience is giving not so good impression of your product.
Hi, @bw-admin I have not received any automated response to the contact form. I have recieved only this on your Portal. But mails looks not reaching me
Thank you for your message!
My email address
A confirmation email has been sent. Please check your inbox or spam folder to ensure you entered the correct address!
I am having similar problems. I have tried to contact your team through your internal email system. I have received no response, and it is not in my spam either. I then sent a direct email and again no response. I then tried a new email, which was responded to, but when I tried to go back on a new question, I again received no response. The big issue is that I have a family plan, which has been working fine, but now it says to upgrade to premium. My family plan features are lost, and the account billing does not show record of my $40 payment which was made a few months back. Please help.