Hello, I need help recovering access to my account.
I am getting the message: “The master password is incorrect.”
However, I am 100% sure the password is correct. I also wrote it down on paper, and I used the same password successfully 3 days ago to log in and create a new entry.
I have already tried entering it multiple times carefully, but it still does not work.
What could cause this issue?
Is there any way to recover access or troubleshoot the problem without losing my data?
Thank you.
Hello and welcome to the community 
If it’s just one client (e.g., a mobile app), try clearing the cache, uninstalling, and reinstalling. Make sure you pick the right cloud region you registered with (e.g., .com or .eu).
Otherwise, here’s a community post with a checklist you can walk through:
@roberto1 Checking the email address should also be on top of your list – if it’s indeed the correct one, if it was ever changed, if it’s another alias, if there are any typos…
Do you have a second (third / …) BW app that is still logged in?
It depends on what the issue is.
And also if you have a relatively recent export/backup.
If you do still have access on any device (or after you regain access), I strongly recommend that the first thing you do is to create a “.zip (with attachments)” backup and store it (solely) on one or more flash drives that you keep offline.
Knowing one has a backup (even if outdated) does wonders to reduce stress in scarry situations like this.
yes the mobile because use the pin
but why this happens?
Were you able to successfully log in on mobile? Can you log in via the web?
on mobile work because i access without master password.
but why it happens on any device the master password is correct i used it 3dsys ago
privacy mode, os, browser same master password incorrect
in my mailbox no mail of change password
I tray to delete my account the mail is sent to my address so ins linked correctly
also I have a 2FA
also if i changed my master password by mail or someone I should received a notification by email
You should try exporting your vault from the mobile app now. Turn off the network connection; go to Settings > Vault > Export vault. It will ask for a password — does the password work?
How did you use it 3 days ago? Logged into the mobile?
Bitwarden doesn’t send an email when the password is changed, but you can’t really miss it because it usually logs you out of all your clients. The fact that your mobile is still logged in most likely means your password hasn’t been changed.
recap
some info
what happens?
my smartphone use pin so a can access only but i can’t export because needs master password
I can export the vault from my phone ?
I should delete the account?
I can see the log understand what happens?
Or someone can?
it is very strange situation
Yes, you can export your vault from your phone. Try the master password you remember; does it work?
@roberto1 I can only second what @Neuron5569 already wrote.
If you are still not sure how to export on the mobile app – here you can see it in detail: https://bitwarden.com/help/export-your-data/#tab-mobile-1QlXqfleMlF6jWT87Dbn2u
If your master password neither works for exporting your vault nor for logging in, the most likely explanation would be that you got your master password wrong.