This is what I asked…
Did either of the two hashes match the stored Master Password Hash (after the server-side PBKDF2-SHA256 iterations were applied), and if so, which one?”
This was their response…
The hashing process is a little complex, but in a nutshell, the hashed values you provided were determined to not be relevant in this investigation.
While we can never be 100% sure, based on what you have described, we are also currently assuming that you were entering your password correctly.