Ok so this is only for the Desktop App? The Browser Plugins don’t work the same? I was able to get my data from the Brower Plugin by doing the same disconnecting. Since I use the browser plug-in I almost never use the desktop version so I assume it didn’t have a recent version of my vault. My Backups are made once a day using Synology’s ABB which I highly recommend to everyone…
Yes I did respond to their request and haven’t heard back, I did mentioned this thread in the ticket as you can update by replying to e-mail before I even got the first response.
From what it looks like to me somehow my Master Password got messed up. I didn’t change it and I 100% know what it is… The interesting thing is that the Key Hash on my work PC and my Home are the same, I was able to use my Master Password on my Home PC with it disconnected from the Network but when I use the method you provided to try and great the hash it doesn’t match up using the known good password so I have no clue what is going on or what they can do. It does seem like I am not the only one but the tests they had me try were to see if my system is overloaded from the iterations but I don’t even think I am getting that far as it seems like the Master Password is just not being accepted.