Recently our license expired due to an expired credit card. Unfortunately, on the date the licenses expired, all our users instantly lost access to shared items. This was a very, very inconvenient situation, since there was no warning the users (the only notice was an email to the billing email address and it took help from the Bitwarden support team to fix the credit card issue).
Here’s things we would have expected:
- A visible warning in all applications to all users, so that the user might take some action to prepare for the looming loss of access.
- Read-only access to shared passwords for at least a grace period of a few days
This would alarm key users and allow them to take or delegate action (export data, fix any payment issue, notify users).
Losing access in a productive environment because of a clerical error is unacceptable.
Related topics + references
- This unanswered question: Operational Continuity - Expired license behavior for multi-user accounts