I’m confused about the subscription options. I bought a personal premium subscription a while ago so I could use attachments and now I bought a family subscription to be able to add more collections to the family organization vault. I thought a family license would already include a personal license for all members, but now I see both as active and due to renew in one year.
Do I need both subscriptions? Does the family subscription not give the same premium options to the family members?
The Family License is not an add-on to your Individual Premium License. You don’t need your own Individual Premium License if your account is part of a Family License. If you contact support they may be able to help combine your licenses and possibly give you some kind of pro-rated discount or refund for the Individual Premium License that you will no longer need.