Chrome extension not recognizing that the desktop version is open

Hello. My Chrome extension will not log in with biometrics. It keeps saying I need to start the desktop application first but the desktop app is already open and logged in and it still doesn’t work. I’ve tried reinstalling the desktop app and extension but it’s like the extension cannot find the desktop app or can’t see that it is already open. Mac OS 13.6.8. Thanks for any help.