Can't sign onto Bitwarden Android app Self hosted when my cell phone is connected via wifi

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The Bitwarden Android app will not let me sign on using my cell phone when it is connected via wifi to my home network running Bitwarden self hosted.

The cell phone is connected to the same network as my bitwarden selfhosted server.

For the username, I am using the email id associated with my Bitwarden selfhosted server.

For the password, I am being prompted for and providing the Bitwarden master password.

I get a message that says “An error has occurred. Username or password is incorrect. Try again.”

However, when I access Bitwarden via a web browser from my PC on the same network using the same user id and master password it works.

Any advice would be appreciated.

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@Dawg001 Please post a screenshot of your Admin Dashboard: Server & Client Versioning | Bitwarden

And what is your Android mobile app version?

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Here is the server version:

ss1
ss1606×342 41.1 KB

The app version as reported in the App Info for Bitwarden on my Android phone is:

version 2025.5.0

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Ah, okay, all up-to-date! (current mobile app versions are incompatible with older server versions - so that reason is already excluded)

Is your server only available in your local network? (the title stresses “when my cell phone is connected via wifi” - and that sounds a bit like your phone could connect to your server, it the phone is on cellular?!)

And only for understanding: did you set this up freshly and it never worked with your phone on wifi? – Or did it work before and changed now so that it doesn’t work?

I guess, you already triple checked if everything is typed in correctly on the mobile app, to be able to connect to your server?

I must say, I have no first-hand experience myself with self-hosting and probably can’t offer any help here beyond that…

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Is your server only available in your local network?

Yes. Although, I can connect my cell phone to my Wi-Fi directly when I am at home, or use a VPN to connect my cell phone to my home network remotely.

Regardless, the problem happens both scenarios.

And only for understanding: did you set this up freshly and it never worked with your phone on wifi?

It had worked in the past. However, I don’t need to use it often - in fact quite infrequently.
Recently I went to use it and it was no longer working.

I guess, you already triple checked if everything is typed in correctly on the mobile app, to be able to connect to your server?

Yes

I must say, I have no first-hand experience myself with self-hosting and probably can’t offer any help here beyond that…

Thank you very much all the same.

Hopefully someone else will stumble across this thread and be able to provide some additional insights.

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Hm, in general, this always raises the question “what changed since it worked the last time” (updates, configuration, …)?

PS: And you may consider contacting Bitwarden support (always an option).

If you don’t see any configurational problems etc. on your side, you could also consider reporting it as a possible bug on GitHub.

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Just as an update on this, for anyone searching for the same issue.

I am still not able to sign on to the Bitwarden android app using my master password.

However, I was able to sign on by doing this:

in the Bitwarden Android app I selected the option to sign on using a device

from my Windows PC connect to the same network as my self hosted Bitwarden server, I browsed (using Chrome) to:

(ip address of self hosted Bitwarden server)/#/settings/security/device-management

(entered my master password to get into that)

from the Windows browser screen, approved the sign on request from my Android phone

I was then signed on to the Bitwarden app on my Android phone

In the Android app, went into Bitwarden - Settings - Account Security and enabled the unlock option to ‘Unlock with Biometrics’.

After that I locked the Android Bitwarden App.

Tried to sign on again to the Android Bitwarden App, and this time was able to select the option to use Biometrics, and then than worked. :partying_face:

I also tried powering off and on my Android phone, just to be sure I could access Bitwarden on it after a restart and yes, using biometrics, I was able to do so.

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