The syncing has always been buggy. So, I tried a manual sync - which didn’t work. I then started get “server errors, try again later”. Then the errors went to “incorrect email/password”. A search of issues such as this indicated that after trying other ways to solve problem - I should delete the app and try again. I did this and still cannot log in to the mobile app - website is fine.
The only thing that is different between the two setups is that I do not use a VPN with my iPhone and I am in Mexico, the VPN on my laptop uses a U.S. IP. However, it’s telling me the creds are wrong (they are not)… not that the servers or some other error is the cause.
Just went there…the UI is a mess - and I’m not even going to try and navigate that spaghetti disaster. (And seriously, I thought we weren’t supposed to contact “support”?) I thought that was what the Community Forum was for???
So - never mind, I’ll just cough up for a different pw manager. From a security perspective probably a better idea to have two on two different devices - and Bitwarden has just never worked properly on mobile anyway..
I’m not sure if you’re still trying to resolve the problems or have just moved on. I think dwbit responded early to your issues (usually it’s just us Bitwarden users) because there have been intermittent problems with Bitwarden servers a few hours earlier, and some of what you described sounded like they could be related.
The usual initial answers about login problems (i.e., incorrect email/password issues) are:
Make sure you are connected to the right clouds. There are two: bitwarden.com and bitwarden.eu. They are not interchangeable. Look at the client you are still logged into: the top right username’s badge should indicate .com/.eu.
Try switching networks via mobile, Wi-Fi, or VPN and see if this solves the problem.
Log into the account using the web browser on your mobile and see if this works. (You might have done this, but I’m not sure).
From my point of view, there have been elevated reports on mobile logins recently, but nobody seems to have filed a bug report that got accepted as reproducible. If this is the root problem, then it would be ideal to contact customer support to rule out other issues (e.g., network switching above).
Hey @Xochitl the community forums is generally user to user support, with occasional presence from the Bitwarden team. We often direct community members to support, when it warrants further assistance from the support team.