[Bug] Cannot login via the Firefox addon

Update from my previous posts edit. after getting the unusual traffic error for a few hours, i’m now getting wrong username or password errors again. Still cant access my vault on this PC but android phone app vault still works. Tried reinstalling the browser extensions, removing all other extensions, reinstalling the desktop program, and reinstalling my browsers. nothing has worked so far.

Update to my yesterday’s message. I exported my bitwarden vault content to .json file, and deleted the vault and my account.

Then I created a new account (same email adress) with new master password, but no improvement. I can log in to the new vault.bitwarden.com but the bitwarden addon still refuses to work. A message ending with [Error Code 7] still appears.

Sorry for my bad English. I am 64 and my English is purely based on school and TV.

I am on windows 11 64 bit, 22H2, fully updated, firefox 117.0 with Bitwarden extension 2023.7.1 and Bitwarden desktop 2023.8.2.
I have the habit of keeping all up to date.

Since a day or 2, Bitwarden Firefox extension doesnot work. Activating the password manager keeps waiting forever for the desktop. I removed the extension twice and reinstalled twice to discover the extension keeps saying the password and/or login is incorrect.
Password and login are 100% correct! The desktop application works with the same login and password, as does the web vault!
I asked the (faulty) extension to send me a password hint (which I don’t need) but do not get the mail at all. It’s the same emailadress I used to sign up here which worked to activate my account by sending me a mail.
I created the export list as a backup or use the webvault to copy/paste and login everywhere.
I do wonder if there is a connection to FF 117 (which is new) and the BW extension?

+1 on this problem that started a couple days ago. Firefox 117 and Brave 1.57.57

I’m getting a mix of the two error message referenced here when entering in my master password. I’m 100% successful with logging into the extension in FireFox and using the app on my Android phone. Any other browser/entry-point combo doesn’t work (Firefox/Brave,extension, https://vault.bitwarden.com).

I contacted support and they said it’s a me problem and I pointed them to this forum thread. This was all working great a couple days ago.

I wonder the nature of the me problem.
One day it worked, the next day it did not anymore. I changed nothing at all.

Doubt it’s a you or me problem since it seemed to happen to several people at once, me included.

Then it must be a “our” problem? :laughing:
I changed to Edge to be able to visit internet sites.
Since it’s a Firefox issue, I wonder if any extension - other than the Bitwarden extension - might cause the problem.

I have the same problem after the update. After I have installed the older version, it works again. I hope they will fix it.

I tried that, unfortunately an automatic update followed immediately. :face_with_raised_eyebrow:
Result? all for nothing. :zipper_mouth_face:

I always get a message to restart Bitwarden to install the new version. I click this away or click on “later”. Then everything works normally. The message then appears now always at the system restart. But so I can use the old version and everything works.

My extension also stoped working today. i try to unlock it with biometricts but it always gets stuck while saying waiting for confirmation from desktop application.

Also saw these poping up simultaneously:

Since 2 days the Firefox extension can no longer connect to the desktop client. The desktop client itself is still working fine.

MacOs 13.5.2 (22G91)
Firefox 117.0 (64-bit)
Bitwarden add-on 2023.7.1
Bitwarden desktop client 2023.8.3 (11485)

Latest Update of the Bitwarden Desktop Client fixed my problem
Version 2023.8.3
Firefox now logs in correctly again with Windows Hello.

So glad you’ve been able to resolve the issue @Owlkid !

BW extension updated to 2023.8.3. :ok_hand:
With the recent issues, I messed up the Hello/Pin log in method, (in FF and Edge I have only the possibility to log in by password, the desktop app also Hello/pin) but I should at least be able to FF log in with my password, right? Well, I can’t !!! I still get the error the password is wrong ! :astonished:
Add more, I copy that FF password, start up Edge and try to log in by pasting the password. This works! :smile:
Thus the password I typed in in FF extension is correct, yet BW says it isn’t !? :thinking:
Any ideas?

As I am running out of time to sit behind the PC right now, I will look further into this later.
I am having some other minor issue in FF, where the solution in forums is given to repair Firefox.
Maybe a FF repair solve things.
I report back later.

I did a Firefox repair to no avail. Same issue, log in doesn’t work.
Also my other minor issues are not solved, so far the (other) forum help :face_with_raised_eyebrow:
Next, when I tried logging in to Bitwarden(US) instead of Bitwarden(EU) login worked :crazy_face:
I am in Europe and can’t remember I ever did register other than (EU) :confused:
To be complete, before the (US) login did not work either.

Anyway, the login issue is fixed, though not completely yet (finger and PIN don’t seem to work)

I had trouble logging in from my extension in Firefox. When I clicked log in with master password, the dialog box got bigger, but it wouldn’t log in. But it worked on the stand alone app (I’m on a mac).

SOLUTION: I had a script blocker that was preventing the captcha window from showing up. I allowed that, and it worked.

New issue :unamused:

When I want to log in to a website I need to fil in the login and the password.
In one (or more? not sure) case I have a choice in 3 logins. In this case it’s my provider and my logins are account, webmail and forum, 3 logins, 3 passwords. These logins I use frequently.
So I click right, choose Bitwarden and then auto-fill in.
Unlock the vault needs my BW log in and password (not yet PIN nor biometrics login possible).
Logged in in BW I should be able to choose the desired log in. WRONG !!
BW tells me no matches are found!!
This happened to me several times! Before it worked, and the logins and passwords (copied from the desktop app thus exist) do work.
My browser extension is still on version 2023.8.3, desktop is version 2023.8.4, Windows 11 fully patched.
No BW updates available when searching.

At the moment, this seems to be solved.
BW Desktop is now updated to 2023.9, maybe that solved it? Anyway other issues (PIN) are solved as well.