Access recovery

Hello! I did a hard reset on a phone that had an app installed that generated two-factor authentication codes. I don’t remember the recovery code. Now I can’t log in to Bitwarden even though I remember the master password.

The only thing I managed to do was to export the passwords to the open view from the application on the computer (it was already logged in). Now I can basically delete the old account and import my passwords in the new one. But maybe I can somehow restore access?

Hey there! Do you have an active subscription?

If you’re locked out of your Vault and deleting your account so that you can create a new one, Contact Us and we can help transfer your subscription to the new account.

And here is the subscription if I ask about restoring access?

Not sure if I understand, can you rephrase the question?